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Massachusetts, USA
Refund policy
Last updated: Feb, 22, 2026
Perishable Food Products
Due to the perishable nature of our cakes and food products, all sales are generally final. We do not accept standard returns or exchanges once products have been delivered.
This policy helps us maintain strict food safety and quality standards, as our products cannot be resold or reused after shipment.
48-Hour Quality Guarantee
We stand behind the quality of every Batter & Barrel cake.
If your order arrives:
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Damaged
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Defective
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Incorrect
You must contact us within 48 hours of delivery.
To report an issue, please email:
Include:
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Your order number
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Clear photographs of the product and packaging
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A brief description of the issue
Once reviewed, we may offer a replacement or refund at our discretion.
Non-Returnable Items
We do not accept returns for:
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Perishable food products
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Opened or partially consumed items
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Products reported outside the 48-hour window
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Custom or corporate bulk orders (unless damaged in transit)
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Items sent back without prior written approval
We do not require food products to be shipped back to us.
Refund Processing
If a refund is approved:
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It will be issued to your original payment method
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Processing time is up to 10 business days
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Your bank or credit card provider may require additional time to post the refund
If more than 15 business days have passed since refund approval, please contact us at:
Shipping Address Responsibility
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for delivery delays or losses caused by incorrect address information.
Contact
For any questions regarding returns or refunds: